Website Support Services

Lets face it we never plan for wour website to go down and we sure never go out looking for a virus or malware to infect our website. Truth is though, it happens sometimes and many times despite our best efforts to guard against it. When it does happen it is never planned for or is it at a good time, especially because you know it is going to cost money to fix the problem! When your website is infected with a virus, malware or any other mallicious code your first sign is usually an email from your host and sometimes even worse your account being suspended for misuse or their suspicion of your site being hacked and simple premptivly suspend your services.

In the initial few minutes most businesses think

I am loosing business every minute my site is down and I need it fixed!
How do I find someone to help?
How much is it going to cost?
I don’t want it to take forever?
I need a professional!

So how can you help?

With our Web Support Service we provide Website and online IT services by the hour – its like having an IT guy for your website. You have the flexibility of purchasing just a single hour for smaller jobs and tweaks or buying a block of hours at a discount. Hours are valid for 12 months and can be used across multiple jobs. Hourly blocks are used in 1 hour increments.

To order, hit the Buy button and follow the checkout process. Once  your order is processed we set you up with access to our dedicated helpdesk system where you can log job requests.

*NOTE: Costs exclude 10% GST, GST not applicable for customers outside Australia
We accept Visa, Mastercard and Paypal payments. Orders will be processed once your payment clears.

What sort of things can you help me with?

We listed some of the examples of website support we can help you with below and estimate of how long each task takes on average. Turnaround time on most tasks is 2-5 business days although we can provide services on priority if required.

  • DNS changes (up to 1 hour)
  • WordPress installation (1-3 hours)
  • Migrating your website or blog to a new web hosting provider (1-10 hours, depending on how big your site is!)
  • Google Places optimization (our on-page optimisation service might be a better fit if this is what you need) (1-3 hours)
  • Website Hacks and Malware Issues
  • Website tweaks and changes
  • WordPress plugin updates and WordPress upgrades (1-2 hours)
  • Google Analytics Installation (1 hour)
  • Website content updates
  • Plugin installation and troubleshooting
  • Email hosting setup
  • Detailed Keyword Research

Can you tell me how long something is going to take?

Yes, in most cases we can provide a fairly accurate idea of how long a particular task will take. Depending on the task, turnaround time can be as little a 1 business day. Our average turnaround time on jobs is 1-4 business days.

How to I submit a request?

Send an email with the Subject “Website Support Request” to and we will get back to you shortly.